Field Collection Officer - Bekasi Jatiasih

Join Home Credit as a Field Collection Officer in Bekasi Jatiasih and play a pivotal role in ensuring smooth financial operations. This position offers a dynamic work environment where you will engage directly with clients, manage collections, and contribute to the financial health of our customers. Home Credit, a leading financial technology company, is committed to providing innovative and accessible credit solutions, and we are looking for a dedicated professional to join our team.

As a Field Collection Officer, you will be responsible for visiting clients to collect outstanding payments, resolving any issues that may arise, and ensuring that our customers are satisfied with our services. This role requires a proactive and customer-focused approach, as well as strong communication and negotiation skills. You will work closely with our collection team to achieve our targets and maintain a high level of service.

📋 Tanggung Jawab Pekerjaan

• Visit clients to collect outstanding payments and resolve any issues that may arise.
• Manage and update collection records in our internal system, including Home Credit's collection management software.
• Negotiate with clients to establish repayment plans and ensure timely payments.
• Provide excellent customer service and build strong relationships with clients.
• Coordinate with other departments to ensure smooth financial operations.
• Monitor and report on collection performance to ensure targets are met.
• Stay updated on industry trends and best practices in collections.
• Ensure compliance with all relevant laws and regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in collections or a related field.
• Strong communication and negotiation skills.
• Proactive and customer-focused approach.
• Familiarity with collection management software, such as Home Credit's internal system.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills.
• Ability to work in a fast-paced environment.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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