Customer Service Representative (Skincare & Cosmetics)

Join Multi Prestasi Mas as a Customer Service Representative specializing in skincare and cosmetics packaging! Based in beautiful Bali, you'll be the face of our brand, ensuring exceptional service for our valued clients. This role is perfect for passionate professionals who love connecting with people and want to make a difference in the beauty industry.

In this role, you'll handle customer inquiries, provide product information, and assist with orders, all while maintaining a high level of professionalism and enthusiasm. You'll work closely with our sales team to ensure customer satisfaction and help drive our business growth. If you're looking for a dynamic and rewarding career in a vibrant and supportive environment, this is the perfect opportunity for you.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and live chat, providing accurate and helpful information about our skincare and cosmetics products.
• Assist customers with product selection, ordering, and shipping, ensuring a smooth and enjoyable shopping experience.
• Resolve customer complaints and issues promptly and professionally, maintaining a high level of customer satisfaction.
• Provide excellent customer service during peak hours, ensuring that all customer needs are met efficiently and effectively.
• Assist with inventory management and order processing, ensuring that our products are available and accurately stocked.
• Maintain a high level of professionalism and enthusiasm in all customer interactions, representing our brand with pride.
• Participate in team meetings and training sessions to stay up-to-date on new products, promotions, and best practices.
• Work collaboratively with the sales and marketing teams to ensure that our customers have the best possible experience with our brand.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the beauty or retail industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and resolve customer issues effectively.
• Strong problem-solving skills, with the ability to think on your feet and find creative solutions to customer problems.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar platforms.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
• Fluency in both English and Bahasa Indonesia, with the ability to communicate clearly and effectively in both languages.
• Passion for the beauty industry and a desire to help customers achieve their skincare and beauty goals.
• Ability to work well in a team environment, with a positive and collaborative attitude.

🛠️ Keahlian

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