Merchant Operations Specialist (Mandarin Speaker) - Jakarta

Join Finture Tech Indonesia as a Merchant Operations Specialist (Mandarin Speaker) and play a pivotal role in ensuring seamless merchant onboarding, compliance, and operational excellence. In this dynamic position, you will bridge the gap between our global merchant community and our local operations, leveraging your Mandarin fluency to facilitate smooth communication and transactions. Based in Jakarta Selatan, you'll be part of a team dedicated to driving our mission of connecting businesses worldwide.

As a Merchant Operations Specialist, you'll handle everything from initial merchant onboarding to ongoing compliance and support. You'll use tools like Salesforce and QuickBooks to manage merchant data, and you'll work closely with our team in Jakarta Selatan to ensure our merchants have a seamless experience. This role offers excellent opportunities for growth, with the chance to develop your skills in merchant operations and compliance.

📋 Tanggung Jawab Pekerjaan

• Manage the entire merchant onboarding process, from initial application to final approval.
• Ensure compliance with local and international regulations and standards.
• Facilitate smooth communication between our global merchant community and our local operations using your Mandarin fluency.
• Provide ongoing support and assistance to our merchants, addressing any issues or concerns they may have.
• Use Salesforce and QuickBooks to manage and analyze merchant data.
• Work closely with our team in Jakarta Selatan to ensure our merchants have a seamless experience.
• Stay up-to-date with industry trends and best practices in merchant operations and compliance.
• Contribute to the development and implementation of new processes and procedures to improve our operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, International Business, or a related field.
• 3-5 years of experience in merchant operations, compliance, or a related field.
• Fluent in Mandarin, both written and spoken.
• Strong understanding of international business practices and regulations.
• Excellent communication and interpersonal skills.
• Proficiency in using Salesforce and QuickBooks.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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